GENERAL INFORMATION

KERAMIKA

REISNEROVA 129, 31 000 OSIJEK

CROATIA

CVR: HR 82529228245

TLF.: + 385 31 374 153

EMAIL: info@keramika-unique.com

Established in 1996


TERMS AND CONDITIONS

Welcome to KERAMIKA. Here you will find any relevant information about terms and condition when shopping at keramika-unique.com

PURCHASE OF PRODUCTS

When purchasing products on keramika-unique.com you must fill on your personal information such as name, address, and payment information. Note, that a purchase made on keramika-unique.com is not binding until we have accepted your purchase. You will receive a confirmation on your order via e-mail. Please note that this is not the final order confirmation.

The order is not accepted until it is approved and the items registered in our stock. You will then receive an order and shipping confirmation.

If you have any further questions please contact us on telephone No. + 385 31 374 153 Monday-Friday between 10-16, or write a mail to info@keramika-unique.com.

PAYMENT

At KERAMIKA  you can pay PayPal.

WE SHIP WORLDWIDE

keramika-unique.com ships worldwide. All consignments to foreign countries, you choose the delivery method and the costs will appear from the order confirmation before you pay.

DAMAGED PARCELS?

The goods are insured in transit and we kindly ask you to check the content of the parcel upon receipt. If the parcel and/or the content are damaged upon receipt, please let us know within 24 hours after receipt so we can get the item cost refunded. We are responsible for goods, which have been damaged in transit. We will kindly replace the item or return the cost of the item is no longer in stock. 

TIME OF DELIVERY

If you order before 12 AM we will send your order the same day. 

Guidelines regarding times of delivery.

CROATIA : 6 EUR, within 2 to 5 days

Slovenia: 10 EUR, within 3 to 5 days

EU countries: 15 EUR, within 3 to 5 days

other European countries: 20 EUR, within 7 to 10 days

USA and the rest of the world : 30 EUR, within 10 to 25 days

RETURN POLICY

You have the possibility to return or exchange your order within 30 days after purchase. The original invoice must be included. Your return parcel can be sent or returned to our shop at the following address:

KERAMIKA

REISNEROVA 129

31 000  OSIJEK

CROATIA

Please note that we expect the products to be returned in the same state as when they where purchased. Any used, damaged goods or products that show signs of wear and use will not be accepted. It is the customer’s responsibility to make sure the goods are in the same condition as when purchased. If your order is damaged upon delivery to you, please contact us at keramika-unique.com as soon as noticed. When we receive your parcel and the items are approved we will return the order amount to your account or gift card used for the purchase. 

Items of a certain size or fragility picked up in our shop at REISNEROVA 129, 31 000 OSIJEK must be personally delivered in the shop as well. 

WANT TO RETURN A GIFT?

If you have received a gift, which has been bought from KERAMIKA and you wish to return the product we can exchange it for another product of the equivalent value. The gift cannot be exchanged for cash.

Products purchased in our physical shop in OSIJEK, can be returned within 30 days and exchanged for another product or a gift card, no refund.

Sale items can’t be returned or refunded. If there is a manufacturing problem please contact the company which produced the product.

Classes bought at KERAMIKA can be refunded within 24hours of purchase, after that the booking and payment is binding. 

COMPLAINTS?

We hope you are all satisfied – if not, please contact us + 385 310374153 on weekdays between 10 AM to 3 PM or send us an e-mail: info@keramika-unique.com

Pursuant to Section 77 (1) of the Consumer Protection Act ,established by the National Consumer Agency of Croatia. Complaints can be made in accordance with the rules established by the Cratia Sale of Goods Act., the Customer may unilaterally terminate the Contract within 14 (fourteen) days from the delivery of the goods to the Buyer without giving reasons.

The User is not entitled to unilateral termination of the Contract if his service is fully fulfilled, and the fulfillment started with his explicit prior consent and with his confirmation that he is aware that he will lose the right to unilaterally terminate the Contract if his service is fully fulfilled.

In accordance with Article 77, paragraph 5 of the Consumer Protection Act, the user is responsible for any impairment of the goods resulting from the handling of the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods. For another product of your choice in the value of the returned product or greater at a surcharge or make a refund. This rule does not apply to articles that have been made according to the wishes, measures, or any other requirements from the buyer.

The refund will be made in the same way that the customer made the payment. In the event that the user agrees otherwise to the refund, he / she does not bear any costs in relation to the refund. Refunds may be made by KERAMIKA only after the goods have been returned or after proof has been sent that the goods have been sent back.

The direct cost of returning the goods must be borne by the user himself. The user prays to call +385 374 153 or via e mail info@keramika-unique.com before terminating the Agreement to explain the procedure for returning the goods.

ADVERTISEMENTS

We offer a one-year warranty period on all items starting from the day the item is picked up.

  • Is your product defective?
  • Are there any missing parts in your order?
  • Was the order subject to damage during transportation?
  • Are there any other problems with the quality of the item?

In these cases, contact KERAMIKA Craft by email at info@keramika-unique.com and attach a photo showing the damage. Please also provide your order number so we can process your complaint faster.

COOKIES

At KERAMIKA we use cookies to optimize our website and make your visit as easy as possible. A cookie is a small file which the website contains on your computer. The cookie identifies your computer and not you as a person. The cookies job is to let the website know when you return as a visitor. The cookie doesn’t compromise the safety and you are at all time in your right to turn off the function in your browser. A cookie can in no way harm your computer. 

What are cookies?

A cookie is a small text file that is stored on a computer or mobile device while visiting a particular site. Using the cookie, your site remembers your actions and preferences (such as sign-in, language, font size, and other desired display-related settings) over a long period of time, so you do not need to re-enter them each time you return to the site or browse its various pages.

Cookies are packages of data sent from the web site and saved to the user’s internet browser while browsing the web site. Every time using a website, the browser sends cookies back to the server to inform the user’s previous prefereces.

Cookies are designed as reliable mechanisms for storing information (such as shopping carts), or capturing other user activity (clicking on specific links, logging, visiting pages, etc.)

Google Analytics is used on the jakara.eu website for viewing visitor statistics, which provides access to sources such as social networks, e-mails, advertising platforms, web search engines and other online services and tools.

If a user does not want to accept cookies on the jakara.eu web site, they can block them using the buttons on the toolbar that appears at the foot of the site.

The way to block cookies in Internet browsers can be found at http://www.thewindowsclub.com/disable-enable-cookies-internet-explorer.

If the user, after accepting or blocking cookies, wants to change the cookie usage settings via the toolbar on the web site (accept them again or block them), he/she can do this first by deleting the cookie in their web browser (see https://www.lifewire.com/how-to-delete-cookies-2617981), after which it will be re-displayed on the next page on the website jakara.eu toolbar.

How are cookies controlled?

You can control and / or delete cookies as desired. For more information, see: aboutcookies.org . You can delete any cookies that are already stored on your computer, and the settings of most browsers allow you to block cookie storage. If you block cookies, you may need to manually customize some of your preferences on each visit to the web site, and certain services and features may not be available.

NEWSLETTERS

At KERAMIKA  you are able to join our mailing list at the button of the website. When joining you will receive newsletters and other information from us. This service can be switched off at any time if you don’t wish to receive newsletter anymore. You can unsubscribe at the top and bottom of the newsletter.

 

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